Q: Tell us about the forms of payment your site accept?
A: We accept MasterCard  and Visa credit cards on our site. All personal information you tell us is encrypted using SSL(Secure Socket Layer), which is provided by VeriSign company, who is known as the world leader in secure data transfer.

Q: How to make an Order?
A: Choose you medication, click “Buy now”. Afterwards you'll see our Order Form. After filling in your contact information and shipping address click "Make Payment", and  you will be taken to our secure page where you can make the payment using your credit card. At this stage, you will submit your order for processing to our datacenter.

Q: Are all these credit card transactions over the Internet safe enough?
A: All transactions are secure. The SSL technology we utilize provides you with secure and encrypted transactions. This means that the information between your computer and web site is encrypted and noone else can get access to it.
SSL technology is used by many Internet shops and companies working with their customers online. It allows you to completely eliminate any credit card fraud on the net.

Q: What level of encryption does SSL provide?
A: For SSL layer we use the most advanced encryption techology - 128-bit level encryption. All the information you send over the net gets encrypted and as a result - an unbreakable code is sent. Thus, noone can intercept and decipher personal information you send. Certainly, it is much safer than, say, using your credit card in a restaurant or cafee or giving your credit card information over the phone.

Q: Are my Credit Card details saved?
A: They are transferred over a VPN (highly secure Virtual Private Network) to our authorization server which is not connected to the Internet directly. Afterwards, the details of your credit card get entirely deleted from our system just after all the transactions have been completed.

Q: Brand name and generic drugs: what's the difference?
A: Not much difference, except for its name and price. Generic drug manufacturers can produce generic versions at much lower costs  because they are not required at all to duplicate original medical studies proving the safety and efficiency of the chemical compounds. It allows them pass on these savings to the consumer.

Q: Why are generic drugs cheaper than brand name ones?
A: It is the matter of the patent system. Being first introduced, new drugs get patent-protected by the government for 17 years. During that period of time, all other companies can't sell the drug which allows the company that made the drug sell it exclusively and compensate the research money that was spent to develop the drug.

As soon as the patent runs out, other drug companies can apply to the FDA for permission to sell generic versions of the drug. They don't have to worry about investment costs, and therefore can sell the drug for 50 percent to 70 percent less than the initial cost of the brand name.

Q: What is the quality of generic drugs?
A: They have the same active chemical compounds and also the quantity and speed of absorption of its active ingredients into the bloodstream. It sometimes may differ in shape or color from the brand name one, but nevertheless - these differences doesn't change the medical action of the drug.

Q: Can you tell about the manufacturing standards for generic drugs?
A: All the manufacturing facilities of the pharmaceutical companies (brand name or generic) must pass striict and regular inspections by the relevant authorities. Thus, there is no any difference between the  standards set for generic pharmaceutical companies and those set for pharmaceutical companies who produce brand name drugs. Many brand name drugs manufacturers also make generic drugs and vice versa.

Q: Can I cancel my order?
A: Of course. Just send us an e-mail message before your order is shipped. Unfortunately, we can not accept order cancellation after the order is shipped.

Any chargebacks / disputes to any credit cards without consulting with us first can be treated as Fraudulent. So, all details: original order form, username, Terms and Conditions, access logs, IP addresses , e-mail addresses  will be forwarded to the Fraud Division of the company that issued Credit Card (Fraud Division), Credit Card Fraud Division of the FBI and other Credit Reference Agencies. Credit Card Fraud considered as a serious crime and must not be tolerated.

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